Patient Info

Frequently Asked Questions (FAQ)

GENERAL

The main priority at Medcentre Health is to ensure that you have dependable, continuous health care, and therefore our clinics have remained open throughout the pandemic while strictly adhering to the government COVID-19 protocols. If you are experiencing any cough, cold, sore throat, nausea, vomiting, diarrhea, bloody stools, or loss of taste, please give our clinic a call first.

 

Patients can walk-in to our Markham McNicoll Urgent Care Centre (MMUCC) after calling and going through our COVID-screening process.

 

Our Family Care Clinic and Specialist Clinic are also open and are appointment-based. Please call us to book an appointment. We do require that patients who are older than two years of age and who do not have any trouble breathing to wear a face mask.

At Markham McNicoll Urgent Care (MMUCC) and Markham McNicoll Family Care Clinic (MMFCC), we offer online booking for in-person and virtual appointments (Phone/Video). To book an appointment, please visit our website (medcentrehealth.com). 

However, At Markham McNicoll Specialist Clinic (MMSC), we accept appointment for in-person consultations only.

No, you cannot see more than one doctor on the same day.

Yes, you can book a telephone or video appointment to speak with a doctor through our website (medcentrehealth.com).

Yes! We offer TB tests, immunizations and vaccinations that you may require for school, work, or if you are travelling! These services are available at both Markham McNicoll Urgent Care Centre and Markham McNicoll Family Care Centre. If any of the services you require are not listed on the clinic’s page, please call the clinic you plan to see. Please be aware that there may be fees associated with some of these services according to the Ontario Medical Association (OMA) guidelines. Click on “Prices” below to see if a fee applies for your specific needs.

Yes! We offer Driver’s Medical Exams. Please be aware that there may be fees associated with these services according to the Ontario Medical Association (OMA) guidelines. Click on “Prices” below to see if a fee applies for your specific needs.

URGENT CARE/ WALK-IN CLINIC

Managing any medical conditions which are not considered life-threatening but still requires immediate care/ treatment.

 

For any life-threatening conditions (Chest pain, Shortness of Breath, Stroke Symptoms, Sudden Confusion, New Seizure, sudden loss of Numbness /weakness of limbs, sudden Loss of consciousness, not responding/Collapse, etc.)  Call 911 or go to Emergency immediately.

You do not have to pay if you have a Health Card - Ontario Health Insurance Plan (OHIP).

 

However, if you do not have a health card, you must either have insurance coverage or pay a fee.

(See the Price list for details)

Click below to find more about our services.

Services

We always try to open as usual and as advertised.

Our Clinic Operating hours may change :

  • Due to unavoidable circumstances such as the duty doctor becoming ill or a family emergency involving the duty doctor.
  • If there is any unfavorable weather condition  or unforeseen road or area closures.
  • All changes will be reflected on our Google page, and a notice of the time change will be posted outside the clinic.
  • On any given working day, if there are a large number of patients waiting to see a doctor, all consultation slots are fully filled, or there is a major medical procedure in progress, the Clinic has the right to halt appointments.

We have been told that we have the shortest wait-times in the GTA.

If you make an appointment through online booking or over the phone, we will try our best to ensure you are seen at the time of your appointment.

No, Markham McNicoll Urgent Care Centre (MMUCC) is a walk-in clinic. However, you can book an appointment for in-person or virtual consultations (Phone/Video) through our website (medcentrehealth.com).

  • If you have been exposed to COVID-19 or developed any symptoms, please do not visit the clinic, instead, book an appointment for virtual consultation (Phone/Video) through our website.
  • If you are unable to book an appointment and do not have any exposure or symptoms of COVID-19, then please walk-in and register yourself at the kiosks. If required, assistance shall be provided to complete the registration process. 

FAMILY CLINIC

Yes, we have a no-show fee of $40.00, except in the case of a medical emergency. Please contact us to cancel your appointment at least 24 hours in advance to avoid this fee.

Our urgent care (MMUCC) physicians will gladly accommodate you in case you are unable to get an appointment with your current family doctor.

This is applicable to any patients, whether they are registered under our Family doctors or any other Family doctors.

SPECIALIST CLINIC

To book an appointment with one of our specialists, patients are REQUIRED to have a referral from any family physician or any walk-in/urgent care physician.

If you are a patient requiring a referral, the physicians at our Markham McNicoll Urgent Care Clinic (MMUCC) can provide this service.

Yes, we have a no-show fee of $75.00, except in the case of a medical emergency. Please contact us to cancel your appointment at least 24 hours in advance to avoid this fee.

 

Please note that this price may vary depending on the specialist.

There is a Fee for the Services which are not covered by OHIP (Health Card).

* Our fees (Prices) are either equal or less than the OMA recommendation.

* The services not covered by OHIP and OMA doesn’t specify the recommended fee, our fees are either equal or less than most of the similar clinics

  • Schools/Camps $25.00
  • Admission to Day-Care, Preschool, University, or any other educational institution $25.00
  • Pre-employment Certification of Fitness/Fitness Clubs $35.00
  • Hospital/Nursing Home Employees $35.00

  • Drivers Medical Examination $120.00

  • Back to Work Notes/Sick Notes $20.00
  • Day Care Note (free of communicable disease) $20.00

  • TB Test requested for admission or continuation in a day care, pre-school, school, college, university, or other educational institution. OHIP covered
  • Immunization Form $25.00

  • First Step TB Test (Injection) $30.00
  • First Step TB Test (Reading) $20.00
  • Immunization Form $25.00
  • Second Step TB Test (Injection) $30.00
  • Second TB Test (Reading) $20.00

  • Ear Syringing (if sole reason for visit/not requested by the doctor) $20.00

*** MAYBE COVERED BY OHIP IF CERTAIN CRITERIA ARE MET

Ear Wax Debridement $50.00

  • Missed Appointment $40.00 (family clinic)
  • Missed Period Health Exam $75.00
  • Missed Specialist Appointment $75.00 (varies depending on the specialist)

  • Non-Resident Visit Fee (Initial Visit) $70.00
  • *Non-Resident Visit Fee For Each Follow-up Visit (Within Two Weeks of Initial Visit) $50.00

*Non-resident follow-up visits after two weeks from initial visit is $70.00

  • Urinary Tract Infections (UTI) Test $5.00
  • Pregnancy Test $10.00
  • Nebulizer $10.00
  • Flu Shot-Only Visit (non-OHIP patient) $20.00

  • *Letters for massage therapy/physio/orthotics/stockings $20.00

(Can be covered by OHIP if certain criteria met)

  • Copy & transfer of medical chart (this is paid by the patient) $30.00

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