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Privacy Policy

At MEDCENTRE HEALTH, we are committed to safeguarding the privacy of our website visitors and the personal information of our valued customers.

FOR WEBSITE VISITORS

We’ve designed our website to allow visitors to explore our services without revealing personal information. Your privacy is a priority, and we strive to respect it.

FOR OUR CUSTOMERS

For our patients/visitors, we prioritize the security and privacy of your personal information. Any data you share with us is used exclusively to enhance your experience and support your healthcare needs.

This privacy policy outlines how we protect your personal information and medical records. Our dedicated team follows the principles outlined in this policy to ensure the utmost privacy. If you have any questions regarding our privacy practices, please contact one of our staff members.

Collection, Use, and Disclosure of Personal Information

WHAT PERSONAL INFORMATION DO WE COLLECT?
We collect the following personal information:

  • Identification and Contact Information: This includes your name, address, date of birth, and emergency contact details.
  • Billing Information: We collect billing information related to your provincial health plan and/or private insurer.
  • Health Information: This encompasses symptoms, diagnosis, medical history, test results, reports, treatment information, allergies, prescriptions, and more.

WHEN AND TO WHOM DO WE DISCLOSE PERSONAL INFORMATION?

  • Implied Consent for Provision of Care: By seeking care from us, your consent is implied, allowing us to use your information to provide you with the best care and to share it with other healthcare providers involved in your treatment.
  • Disclosure to Other Healthcare Providers: Relevant health information is shared with other providers involved in your care, including physicians, specialists, pharmacists, lab technicians, nutritionists, physiotherapists, and occupational therapists.
  • Disclosures Authorized by Law: In limited situations required by law, we may disclose your information without your consent. These situations may include billing provincial health plans, reporting infectious diseases, fitness to drive, or by court order.
  • Disclosures to All Other Parties: Your express consent is required before we can disclose your information to third parties for any purpose other than providing you with care or as authorized by law. Examples include third-party medical examinations, sharing charts with insurance companies, enrollment in research studies and trials.


CAN YOU WITHDRAW CONSENT?
You can withdraw your consent to share your information with other healthcare providers or third parties at any time, except where the disclosure is authorized by law. Please discuss this with your physician before making any decisions.

Patient Rights

MEDICAL RECORDS
If you need your medical records transferred to another physician, please contact us via phone or email. A signed release will be required before processing your request. Please note that a transfer fee may apply, based on the quantity of pages requested. If you wish to view the original record, one of our staff members must be present to maintain the integrity of the record.

LIMITATIONS ON ACCESS
Access to your records may be denied in extremely limited circumstances, but only if granting access poses a significant risk to you or another person.

WHAT IF YOU BELIEVE YOUR RECORD IS INACCURATE?
We make every effort to maintain accurate records. If you identify inaccuracies, you can request that a note be added to your file reflecting the correction.

Office Safeguards

HOW LONG DO WE KEEP INFORMATION?
We retain patient records as required by law and professional regulations.

COMPLAINTS PROCESS
If you believe we have not responded adequately to your access request or have not handled your personal information reasonably, please address your concerns with your doctor or a MEDCENTRE HEALTH staff member.