FAQ
Frequently Asked Questions (FAQ)
Urgent Care Centre & Walk-In Clinic
Q: Do I need a doctor's referral to visit your Urgent Care?
A: No. A doctor's referral is not required to receive care at our Urgent Care Centre.
Q: What happens if a patient needs immediate medical attention while I'm waiting?
A: Patients with urgent conditions (such as active bleeding) are seen immediately, ahead of patients already waiting in the clinic.
Q: Do walk-in patients wait in the same line as patients with booked appointments?
A: No. Patients with a booked, same-day appointment are given priority and do not wait alongside walk-in patients.
Q: Will I be seen at my exact booked appointment time?
A: Appointment times may shift depending on urgent cases or procedures occurring that day. We make every effort to see booked patients on time, but delays can occur.
Q: Can the clinic stop accepting new patients before the posted closing time?
A: Yes. If patient volume is high and too many people are already waiting after registering, we reserve the right to stop accepting new patients before our regular closing time.
Q: How will I know if the clinic's hours have changed?
A: Any changes to our hours of operation, due to unavoidable circumstances or high patient volume, are updated daily on our Google Business Profile.
Frequently Asked Questions (FAQ)
Women's Health Clinic
Q: Do I need an appointment for Women's Health services?
A: Appointments are recommended for all Women's Health services. Same-day appointments may be available, depending on physician availability.
Q: Do I need a referral to be seen at the Women's Health Clinic?
A: A referral is not necessary for most Women's Health services, though it is appreciated. If specialist care is needed, our physician will provide the appropriate referral. If you have a family doctor, please ask them to send us a referral by EMR (online), fax, or email.
Q: How early should I arrive for my appointment?
A: Please arrive 10–15 minutes before your scheduled appointment with your valid OHIP health card and a current list of your medications.
Q: Is my personal health information kept confidential?
A: Yes. Your personal health information and all consultations are kept strictly confidential in accordance with privacy regulations.
Q: Will I need a follow-up appointment after lab or imaging tests?
A: Follow-up appointments may be required to review laboratory or imaging results and discuss your treatment plan.
Q: What kind of environment does the clinic provide?
A: We are committed to providing a safe, respectful, and inclusive environment. Abusive or inappropriate behaviour toward staff or other patients will not be tolerated.
Q: Will I be seen by a female doctor?
A: Yes. You will interact only with a female doctor and female staff throughout your Women's Health Clinic visit.
Frequently Asked Questions (FAQ)
Pharmacy
Q: What are the pharmacy's hours of operation?
A: Our pharmacy is open 365 days a year, including holidays, with extended hours to serve you when you need it most.
Q: Do you offer home delivery for prescriptions?
A: Yes. We offer free home delivery for your prescriptions, making it easy and convenient to get your medications without leaving home.
Q: What insurance plans do you accept?
A: We accept all major insurance plans. Please bring your insurance card and we will process your claim directly.
Q: How quickly can I get my prescription filled?
A: We pride ourselves on very quick service. In most cases, your prescription will be ready in a short wait time so you can be on your way as soon as possible.
Q: What types of medications do you carry?
A: We carry a full range of urgent care related and community medications, including prescription drugs, over-the-counter products, and specialty medications.
Q: Is the pharmacy located inside the clinic?
A: Yes. Our pharmacy is conveniently located on-site at our Urgent Care Centre at 2225 Markham Road, Ground Floor, Scarborough — making it easy to fill your prescription right after your visit.
Q: Can I transfer my prescription from another pharmacy?
A: Yes, we accept prescription transfers from any pharmacy. Just give us your prescription details or your current pharmacy's name and phone number, and we'll handle the transfer for you, usually within 24 hours.
Q: Can I get a medication review or consultation on any day?
A: Yes, medication reviews and consultations are available every day of the week. Our pharmacist can walk you through your prescriptions, check for interactions, and answer questions at a time that suits you.
Frequently Asked Questions (FAQ)
Insured & Uninsured Services (Free & Paid Services)
Q: Are all services at the clinic covered by Ontario Health Card (OHIP)?
A: No. There is a fee for services not covered by Ontario Health Card (OHIP).
Q: How do you determine your fees for uninsured services?
A: Our fees for uninsured services are equal to or less than the OMA (Ontario Medical Association) recommended rates.
Q: What if a service isn't covered by OHIP and the OMA has no recommended fee?
A: For services not covered by OHIP where the OMA does not specify a recommended fee, our fees are equal to or less than those of most comparable clinics.
| NON – OHIP (Without Health Card) Uninsured Services | Description | OHIP (With Health Card) Insured Services |
|---|---|---|
| $120.00 | Appointment / Consultation | Free |
| $90.00 | Follow-Up Visit | Free |
| $10.00 | Phlebotomy (with doctor visit) | Free |
| $15.00 | Rapid Strep Test (RST) | Free |
| $10.00 | Nebulizer | Free |
| $22.00 | ECG | Free |
| $100.00 | Dressing Change / Suture Removal | Free |
| $5.00 | Urine Dipstick | Free |
| $10.00 | IM, IV, SQ Injections | Free |
| $200.00 | Sutures / Staples / I&D | Free |
| $20.00 | Immunization | Free |
| $5.00 | Blood Glucose Check | Free |
| $10.00 | Pregnancy Test (BhCG) | Free |
| Insured With Conditions | ||
| $30.00 | TB Injection Only (for school) | Free |
| $20.00 | TB Reading Only (for school) | Free |
| $30.00 | Liquid Nitrogen / Histofreeze (plantar / genitals / kids under 15 years) | Free |
| $30.00 | Ear Flush (if advised by a Physician) | Free |
| Uninsured Services | ||
| $25.00 | Sick Note / Back to Work | $25.00 |
| $30.00 | School / College / University Note | $30.00 |
| $50.00 | Immunization / Placement Form | $50.00 |
| $30.00 | TTC Sick Form | $30.00 |
| $20.00 | Notes for Insurance Coverage | $20.00 |
| $200.00 | Driver's Medical Examination | $200.00 |
| $40.00 | Attending Physician's Statement (short) | $40.00 |
| $30.00 | Administrative Fee | $30.00 |
| $70.00 | Review Chart by a Medical Professional | $70.00 |
| $1.00 | Medical Report Copies (per page) | $1.00 |
| $30.00 | Medical Report Copies (over 20 pages) | $30.00 |
| $0.25 | Medical Report Copies (each page after 20) | $0.25 |
| $30.00 | Sick Leave Letter | $30.00 |
| $50.00 | Insurance Form (long) | $50.00 |
| $35.00 | Insurance Form (short) | $35.00 |
| $35.00 | Health Record Transfer | $35.00 |